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Terms And Conditions

About Us We have been selling Integrated Label Invoice Paper online since 2003. Since we defined the paper specification in 2002 and wrote the software to support this format we have not changed the label specification, size and location. You can be confident that if order paper from us it will be exactly the same in the future.

We have an inhouse Software Development Department that write all of our software and we are always improving our existing software and creating support for additional software packages and websites. All the software to use with our paper is free when you buy the paper.

If you have any suggestions or comments about any of the existing software or any possible new software required to use the paper please email us at support [at] PalletPaper [dot] co [dot] uk.

Our Contact details:
PalletPaper - Mole End Ltd
Applegarth House Minchin Orchard Aylesbeare Devon EX5 2FD United Kingdom (Mainland)
Phone: 01395 239 348
Email: support [at] PalletPaper [dot] co [dot] uk
Vat No: 849 5256 85
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment.

Regular customers can also choose to pay by cheque or BACS, cheques should be made payable to Mole End Ltd.
Shipping And Handling Deliveries for orders placed by 1pm in the Mainland UK are usually dispatched the same day on a next day service, Paper samples are free to the UK.
Back Orders We have large stocks of all of our paper so you can be sure that when you order the paper it will be despatched the same day (if ordered before 1pm).
Tax Charges We charge VAT at 20% to European Sales, if you are VAT exempt, please tick the VAT exempt box during the checkout. If you are in the EU (and outside the UK) you can also tick the VAT exempt box, but please include your country's VAT/TAX number.
Credit Card Security Credit card payments are collected using Sagepay's secure payment collection services.
Guarantee We guarantee all of our paper for 12 months from purchase. This includes how the labels peel, stick and are printable. Every box of our paper is traceable from its production to delivery. If you need to contact us about any of your paper please state the batch number and unique box number (which is printed on the side of every box). When you purchase paper from us you are entitled to use the supplied software for 12 months from the purchase date. You are issued with a new license every time you purchase paper from us.
Reaching Us If you need to reach us, please email us on support [at] PalletPaper [dot] co [dot] uk, alternatively, you can call on 01395 239 348 (International +44 01395 239 348) or write to us at Applegarth House Minchin Orchard Aylesbeare Devon EX5 2FD United Kingdom (Mainland)
Privacy Policy PalletPaper - Mole End Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not happy with your purchase you can return your paper to us. You must return the paper within 14 days of receiving it and you must pay for the return postage. You should contact us to get an RMA number before returning any items. We would like you to return the boxes in a resalable condition (as delivered). Please can you return the unopened boxes still in their original packing boxes (i.e. the outer box). The boxes of paper should have no writing or stickers on. We can only accept goods with the relevant RMA. If we are happy with the condition of the goods then we will issue a full refund for the price paid minus any additional outgoing postage charges (if applicable). We also reserve the right to charge a restocking fee. You can also cancel your order within 14 days of purchasing the paper as long as you have not used any of the paper. You should return the paper to us in a saleable condition in the original packaging (using the outer box that our paper is sent in). You will then receive a full refund for the price paid for the paper (not incuding shipping costs). You are also responsible for the return shipping costs.