When will the paper arrive?
All Pallets ar sent on a 2 day service. All boxes of paper to the mainland UK are sent on a next day service. As long as you place your order before 2pm it should be with you the next working day (or within 2 days for pallets of paper). Off shore (e.g. Channel islands) or Europe is sent on a 3 to 5 day service.
Which courier do you use?
We use UKMail for the mainland UK, the Channel Islands and UPS for Europe. When your paper is dispatched you are sent tracking information so that you can see where your paper is in the dispatch system. Contact us if you would like to use a different courier for your paper dispatch. Pallets are sent using the most appropriate carrier for your area.
How do I get support for the Software?
We provide support for our software if you use the IL1 or IL2 paper using our online support system. Once you have sent in a support request you are send a ticket. One of support team will review and respond to your request as soon as possible. To enter a support request visit our Software Support page. Click here.
How do I get the software to use with the paper?
If you purchase the IL1 or IL2 paper, shortly after you have placed an order for paper you are sent a login and password. You can then login to the website and download any of the software. Your login will remain active for 12 months from your last purchase date. If you have problems logging in please contact us.
Will the paper or software work with our existing Ecommerce shop or website?
Even if your software isn't specifically mentioned on our website (or you have a bespoke website) it is highly likely that it can be made to work. Over the past 12 years we have worked with several web design and software companies to incorporate the necessary changes.
Are there any special printer settings needed for the paper if I am using a laser printer?
Some laser printers may need the paper type adjusting. This is because some laser printers assume that all paper is 80gsm and they don't heat up the paper enough for the toner to adhere to the paper's label area sufficiently. Some printers have a setting for a paper type of Heavy (90 - 105 g/m2) others have a paper type of Labels. If your printer needs to pickup the labels from the non-label end you can flip the output by 180 degrees in the printer options. Examples are shown below:
What are integrated labels also known as?
Delivery notes, Intergrated Labels, Embedded Labels, Invoice Labels, Picking sheets, Picking labels, Cart Paper, Label paper,Packing notes, Picking slips, Labels in Paper, Return forms, Integrated labels, Integral labels, Peel out labels, Shipping Labels, Packing Slip, Invoice Paper, Peel-off labels