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FAQ


  1. Which paper is going to be the best to use (1 or 2 labels)?
  2. When will the paper arrive?
  3. Which courier do you use?
  4. How do I get support for the Software?
  5. My license has expired, how do I get a new one?
  6. How do I get the software to use with the paper?
  7. Will the paper be the same as last time ?(label in exactly the same location on the paper)
  8. How do I get the best out of my integrated label invoice paper?
  9. Will the paper or software work with our existing Ecommerce shop or website?
  10. Do you put any of your own advertising on the paper?
  11. Are there any special printer settings needed for the paper if I am using a laser printer?
  12. What is the best way to put integrated label invoice paper into my printer?
  13. Will the labels come off in my laser printer when the printer gets very hot?
  14. Can I print onto the back of the paper (including the label backing)?
  15. What are integrated labels also known as?


Which paper is going to be the best to use (1 or 2 labels)?

As a general rule for retail customers single label paper is ideal, but for business to business (b2b) 2 labels may be more appropriate (as the invoice is normally sent to a different person and the goods to another).

When will the paper arrive?

All Pallets ar sent on a 2 day service. All boxes of paper to the mainland UK are sent on a next day service. As long as you place your order before 2pm it should be with you the next working day (or within 2 days for pallets of paper). Off shore (e.g. Channel islands) or Europe is sent on a 3 to 5 day service.

Which courier do you use?

We use UKMail for the mainland UK, the Channel Islands and UPS for Europe. When your paper is dispatched you are sent tracking information so that you can see where your paper is in the dispatch system. Contact us if you would like to use a different courier for your paper dispatch. Pallets are sent using the most appropriate carrier for your area.

How do I get support for the Software?

We provide support for our software if you use the IL1 or IL2 paper using our online support system. Once you have sent in a support request you are send a ticket. One of support team will review and respond to your request as soon as possible. To enter a support request visit our Software Support page. Click here.

To get more information on the software if you visit our main integrated labels website at

www.integratedlabels.co.uk.

My license has expired, how do I get a new one?

You are sent a 12 month license every time you order paper. If you have any licensing issues if you visit our main site, details below:

Visit our Licensing Page for more information. Click here.

How do I get the software to use with the paper?

If you purchase the IL1 or IL2 paper, shortly after you have placed an order for paper you are sent a login and password. You can then login to the website and download any of the software. Your login will remain active for 12 months from your last purchase date. If you have problems logging in please contact us.

Will the paper be the same as last time ?(label in exactly the same location on the paper)

Yes. After extensive research, in 2002 we defined our paper specification. The label size and location has not changed since that time.

How do I get the best out of my integrated label invoice paper?

The easiest way is to store the paper (or a few boxes) next to the printer where it is going to be used for at at least a few hours before using. Always put the lid on the box when you have taken the paper out.

Will the paper or software work with our existing Ecommerce shop or website?

Even if your software isn't specifically mentioned on our website (or you have a bespoke website) it is highly likely that it can be made to work. Over the past 12 years we have worked with several web design and software companies to incorporate the necessary changes.

Do you put any of your own advertising on the paper?

No we don't. We want you to advertise your business and provide a more professional communication with your customers.

Are there any special printer settings needed for the paper if I am using a laser printer?

Some laser printers may need the paper type adjusting. This is because some laser printers assume that all paper is 80gsm and they don't heat up the paper enough for the toner to adhere to the paper's label area sufficiently. Some printers have a setting for a paper type of Heavy (90 - 105 g/m2) others have a paper type of Labels. If your printer needs to pickup the labels from the non-label end you can flip the output by 180 degrees in the printer options. Examples are shown below:


Some printers also need adjustments so that the relevant text appears on the label. An example is shown below:

What is the best way to put integrated label invoice paper into my printer?

Ideally the printer should pickup the paper up paper end 1st (on the opposite end to the label). You may need to change in printing preferences to rotate by 180 degrees.

Will the labels come off in my laser printer when the printer gets very hot?

No. The label adhesive that we use is not affected by heat.

Can I print onto the back of the paper (including the label backing)?

Yes, as long as you use a good quality (original manufacturer) toner and set the paper type to heavy (95 gsm or more) in the printer settings.

What are integrated labels also known as?

Delivery notes, Intergrated Labels, Embedded Labels, Invoice Labels, Picking sheets, Picking labels, Cart Paper, Label paper,Packing notes, Picking slips, Labels in Paper, Return forms, Integrated labels, Integral labels, Peel out labels, Shipping Labels, Packing Slip, Invoice Paper, Peel-off labels